Privacy Policy and Cancellation Policies
Lone Star Home Cleaning
Effective Date: 02/5/25

Lone Star Home Cleaning (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, including when you visit our website, schedule a cleaning service, or communicate with us.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, home address, and any other information you provide when scheduling a cleaning or contacting us.
• Payment Information: When you make a payment for our services, we collect payment details securely through third-party payment processors.
• Communication Data: Messages, feedback, or inquiries you send us via phone, email, or through our website.
• Website Usage Data: We may collect information such as your IP address, browser type, and how you interact with our website to improve our services.

2. How We Use Your Information

We use the information collected for the following purposes:

• To schedule and provide cleaning services.
• To communicate with you regarding appointments, service updates, promotions, and special offers.
• To process payments securely.
• To improve our website and customer experience.
• To comply with legal obligations and protect our business.

3. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share it in the following cases:

• Service Providers: With third-party vendors who assist with payment processing, scheduling, and marketing.
• Legal Compliance: If required by law or in response to legal requests.
• Business Transfers: If we sell or merge our business, your data may be transferred as part of the transition.

4. Your Choices and Rights

You have the right to:

• Opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us directly.
• Request access, correction, or deletion of your personal information by reaching out to us.
• Disable cookies through your browser settings if you do not want tracking of website usage data.

5. Data Security

We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.

6. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website with the updated effective date.

7. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

Lone Star Home Cleaning
[email protected]
325-252-6395